Assistance provided to Floridians by from Florida’s allowance customer helpline led to the accretion of about $9.3 actor in the third division of 2017, according to a account from Florida’s Chief Banking Officer Jimmy Patronis. Recoveries included allowance affirmation payments and exceptional refunds that consumers approved the Department of Banking Services’ advice collecting.

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The helpline assists Floridians with banking and insurance-related matters, including adversity alertness and allowance fraud, as able-bodied as questions and complaints apropos auto, home, health, activity and baby business insurance. Between July 1, 2017 and Sept. 30, 2017, the helpline’s allowance specialists answered 70,454 calls and opened about 4,500 abetment requests. About $9.3 actor was recovered on account of 1,307 consumers.
Since January, the helpline has answered added than 211,000 calls, aperture about 14,000 abetment requested and allowance acknowledgment a absolute of $25.9 actor aback to Floridians.

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“As abounding families abide to cross the post-storm claims process, I animate them to alarm us if they ability a roadblock of any kind. Our experts will apostle on their behalf, and absolutely possibly, defended a absolute aftereffect to a botheration that seemed contrarily unsolvable. We’re alone one alarm away, and we’re consistently accessible to help,” Patronis said.
Recent customer recoveries include:

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Floridians can acquaintance the allowance customer helpline toll-free by calling 1-877-MY-FL-CFO (1-877-693-5236).
Source: Florida Department of Banking Services

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