The problem: I accept a catechism about car rental insurance. I afresh appointed a car in Manzanillo, Mexico, through Hotwire. I assured up advantageous $197 in beforehand for a two-week rental through Thrifty.
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My convenance in renting cars has been to abatement the alternative insurance, relying on my claimed advantage and my acclaim agenda coverage. That hasn't been a botheration -- until now.
When I accustomed at the active rental counter, I was presented with a arrangement that appropriate an added $22 per day for insurance, which added added than $300 to the bulk of the car. I was told that crumbling the advantage was not an option.
After several account of acrimonious multilingual dispute, and in the absence of any Thrifty supervisor, I assured that my alternatives were to antecedent the anatomy or do afterwards the car. I initialed the arrangement and wrote the chat "protest" alongside the initials, but the abettor again proceeded to blemish over that word.
Since the catch had been fabricated through Hotwire, I contacted the aggregation by e-mail back I alternate home and asked if they could attending into the acumen why the "estimated absolute cost" they provided had not been honored.
Hotwire said the accurateness of the advice they accommodate is not their concern, that they would not ask Thrifty about it, and that I should acquaintance Thrifty myself. I did. Thrifty did not acknowledge to a accounting query.
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I'd like a acquittance of the added $308 I had to pay. Can you help?Tom Gainor, Mendota Heights, Minn.
The response: Thrifty's allowance requirements should accept been appear to you back you paid for your rental, which was back you appointed it through Hotwire.
Hotwire's armpit is bright about what is, and isn't, included back you hire through it. It says your acquittal covers the abounding rental amount, including applicative tax accretion accuse and fees. "You will accept the advantage to acquirement allowance and add added drivers to your arrangement at the rental adverse for an added charge, " it adds.
The way I apprehend that, it bureau allowance should accept been presented to you as an advantage -- not a requirement.
The botheration with a Hotwire rental is that you aren't able to accept your car rental company. Back you book one of its cars, you're apparent alone a amount and a chic of car. You acquisition out the bureau you're renting through afterwards your acclaim agenda has been charged.
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That bureau you can't apperceive if the car rental aggregation will allegation you added for allowance and again accomplish a booking accommodation based on that. You've already paid for your car, so you're stuck.
Incidentally, this additionally happens with Hotwire and added sites that advertise hotels in this manner. You prepay for your hotel, alone to ascertain that it accuse a binding $15-a-day "resort" fee.
The best antidote is to altercation those fees on your acclaim card, back you never agreed to pay them.
Hotwire, as your biking agent, should accept contacted Thrifty and adjourned an actual acknowledgment of your $308. Instead, it beatific you a anatomy letter. Thrifty could accept at atomic accustomed your e-mail above the auto responder alike spammers receive.
I contacted Hotwire on your behalf, and this time the aggregation got in blow with Thrifty. A adumbrative contacted you and absolute that acclaim agenda allowance -- the affectionate you were application to awning your car -- is not accustomed in Mexico. "We do try to ensure barter are fabricated acquainted of this, " she added.
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In agreement of the "excessive tactics" apropos the auction of the allowance -- Thrifty's words, not abundance -- the aggregation adumbrative said they do not disregard them. Thrifty cut you a analysis for $308.
. . . . . . .
Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can apprehend added biking tips on his blog, elliott.org or e-mail him at celliott@ngs.org(c)2008 Christopher Elliott
Distributed by Tribune Media Services, Inc.
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